Refunds & Exchange Policy
We want you to be happy with any product you purchase from www.alokozayshop.com and we have developed this refund and exchange policy to make it as easy as possible for you to return or exchange product or to obtain a refund in the appropriate circumstances.
1. DEFECTIVE PRODUCTS
What is a defective product?
A product is defective if:
- a) It is not what you ordered;
- b) It is past its expiry date;
- c) It is spoiled; or
- d) It contains foreign bodies.
Can I return a defective product?
Yes, you may return a defective product. We will send you a replacement item or issue you a full refund as the same mode of payment.
How do I return a defective product?
Please reach out to us at [email protected] or call us on 8008282 within 14 days from the date the item is delivered to you to let us know you have received a defective product and advise whether you wish to receive a replacement item or a refund. We will then arrange a courier to collect the defective item from you. You must return the item together with any promotional or free items that came with the item and all outer and inner packaging and labels that came with the item. Once we confirm that the item is defective, we will send you a replacement or process a refund of both the item price and the delivery charges, whichever option you have chosen. Where your delivery was of more than one item, and you are keeping some of the items, you will be refunded a proportionate amount of the delivery charge. Processing of a refund or replacement may take up to 15 working days.
2. NON-DEFECTIVE PRODUCTS
Currently no return/exchange is allowed due to COVID-19
3. YOUR CONSUMER RIGHTS
Nothing in our Return Policy affects the consumer rights to which you are entitled under the laws of the Emirate of Dubai and the Federal Laws of the United Arab Emirates.