If you have any questions, please email us at [email protected]
1. What personal information do we collect?
“Personal information” is information that identifies (or can be used to identify) you as an individual. When you create an account on an Alokozay website, purchase one of our products, sign up for one of our newsletters, participate in of our promotional activities, or contact our product support personnel, we may collect your personal information. Depending on the circumstances, this information may include your name, birth date, mailing address, phone number, email address, and payment card information.
2. What do we use your personal information for?
A). Communication: We may use your personal information to communicate with you. This may be for the purpose of providing you with the products or services you have requested, to provide notifications about, or to discuss your account or transactions with us, to provide you with important information about our products or services, or (consistent with applicable laws and the choices available to you as described in Paragraph 9 below) to send you offers and promotions for our products and services.
B). Customer support: When you interact with our customer support representatives we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address and contact preferences, together with information about the relevant product or service. We use this information to provide you with customer and product support.
C). Purchases: If you purchase a product from the Website, we will collect your name, mailing address and telephone number. We use a third party to process any purchases made with a payment card and, therefore, we do not view or store your payment card information.
3. Information posted by you
Information you disclose on our through our websites (including message boards, forums, chat bot functionality and blogs) may become public information, and available for anyone to see. Accordingly, please exercise discretion and caution when deciding to disclose any other information on our websites. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL INFORMATION YOU VOLUNTARILY DISCLOSE THROUGH THE WEBSITES.
4. Other Information
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as: browser and device information, app usage data, information collected through cookies, pixel tags and other technologies, demographic information and other information provided by you, and aggregated information. We may use and disclose “Other Information” for any purpose, in accordance with applicable law. Other Information will be treated as personal information if we use it in combination with personal information.
A). Ad event logs: If you choose to use applications that contain advertisements, we may collect information such as which advertisements were viewed, how often they were clicked and how often certain actions such as saving a coupon or calling or routing to a location corresponding to an advertisement were performed so that the advertising providers can provide you with content and advertising that might be of particular interest to you. This information is collected and shared with our applicable partners anonymously in a way that does not personally identify you.
B). Server log information: We use server log information for purposes such as calculating site usage levels, helping diagnose problems with our servers and administering our websites. These server logs may include information such as your IP address, browser type, browser language, the date and time of your request, the time(s) of your visit(s) and the web page(s) that you visited. Please note that we treat IP Addresses, server log files, and related information as Other Information, except where we are required to do otherwise under applicable laws.
If you do not want your information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.
Here are examples of third-party providers of analytics and similar services we currently use:
i. Analytics services: Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.
A). Framing: Some of our webpages may utilize framing and/or masking techniques to serve content from our partners while preserving the look and feel of our websites.
B). Use of apps: When you download and use apps, we and our service providers may track and collect app usage data, such as the date and time the app on your device accesses our servers and what information and files have been downloaded to the app based on your device number.
C). Single sign-on: You can log in to certain parts of our websites using sign-in services, such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information such as your name and email address to pre-populate the registration or log-in form. Services like Facebook Connect give you the option to post information about your activities on certain parts of our websites to your profile page to share with others within your network.
5. Disclosure of information
A). Service providers: We may disclose your personal information to third party service providers we have engaged to assist with the operation of our business (for example those who assist with website administration, product fulfillment, the processing of payments and shipping).
B). To those permitted by you: We may disclose your personal information to third parties to whom you have consented to disclosure.
C). Other: We may also disclose personal information about you to others as we believe to be necessary or appropriate:
i. under applicable law or regulation, including laws or regulations outside your country of residence;
ii. to enforce any of our terms and conditions or policies;
iii. to protect our, yours or others rights, privacy, safety or property or to enable us to pursue available remedies or limit damages that we may sustain.
D). Assignment: We may transfer information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
6. Voluntarily sharing your location information with others
7. Retention of personal information
6. Accessing your information
If you have an account, you are able to access and update broad range of information about your account and your interactions with our website for the purpose of viewing and, in certain cases, updating your information.
Examples of information you can access easily on the website include:
i. Up-to-date information regarding recent orders
ii. Personal identifiable information (including name, e-mail, password, communications and personalized advertising preferences)
iii. Payment settings
iv. E-mail notification settings
You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication.
We may retain a copy of your information for compliance reasons. When you update information, we may retain a copy of the prior version for our records.
7. Links, third party applications, and third party privacy practices
Our websites may contain links to other sites that we do not operate. These linked sites are not under our control and we are not responsible for their privacy practices or their content.
9. Your choices regarding marketing correspondence
We will not share your personal information with third parties for their marketing purposes unless you opt-in if and when we give you the opportunity to do so. We may use your personal information to send you marketing correspondence related to our products unless you opt-out of receiving such. To opt out of receiving marketing-related correspondence, or to withdraw your previous consent for us to share your personal information with third parties for their marketing purposes, please email us at [email protected] with your request.
10. Use of websites, products and applications by children