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Terms & Conditions


Welcome to This website (the “website”) is provided by Alokozay General Trading LLC & Al Wali Trading Co. LLC (“we” or “us”) as a service to our customers.

2.Acceptance of Terms and Conditions, amendment and termination2.

2.1  By using this website, you are unconditionally agreeing to these terms and conditions as amended from time to time (“Terms and Conditions”).  

2.2. You may terminate these Terms and Conditions at any time, provided that you discontinue any further use of this website. We may terminate these Terms and Conditions at any time, with or without notice to you and without any liability to you.

2.3 Our right to use any feedback provided by you will survive any termination of these Terms and Conditions.

2.4 Any termination of these Terms and Conditions will not terminate your obligation to pay for products already ordered from the website, or affect any liability that may have already arisen under these Terms and Conditions.

3. Our Service

Our website, and the services provided to you through it, are provided on an "as is" basis. We may, at any time and without any notice ir liability to you, modify or discontinue this website.

4. Registration

In order to use this website, you must be at least 21 years of age and capable of forming a legally binding contract, and you must register and provide accurate information when requested.

If you use this website from outside the United Arab Emirates, you are responsible for compliance with any applicable local laws.

5. Privacy Policy

Registration data and other personally identifiable information that we may collect or which you provide to us is subject to the terms of our “Privacy Policy”. By using the website, you accept the Privacy Policy. Before registering, please review the Privacy Policy to ensure you understand its terms.

6. Your Conduct

6.1. You are responsible for maintaining the confidentiality of your account and password for this website and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

6.2. You must not:

  1. a)Provide any content on the website (or otherwise use the website to do anything) that may be unlawful, harmful, abusive, tortious, defamatory, threatening or offensive;
  2. b)Impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any content provided by you;
  3. c)Collect or harvest any data about other users;
  4. d)Use this website to engage in any unauthorized advertising;
  5. e)Violate the security of the website, including, without limitation, attempting to probe or test its security, using another’s account, or attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, flooding, spamming, mail bombing or crashing; or
  6. f)Use any credit or debit card that does not belong to you to purchase any product.                                                                                                           

7. Third Party Websites, Products, Advertising and Services

As a convenience we may include links on this website to other websites or material. Goods and services of third parties may also be advertised and/or made available on or through this website. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We are not liable for or responsible in any manner for any of your dealings or interaction with third parties, nor for your accessing of any third party website.

8. Intellectual Property

8.1. Unless otherwise noted, we own or are the licensee of all intellectual property in and to the website and its contents.

8.2. We and our licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which comprise or appear on this website. Access to this website does not confer and shall not be considered as conferring upon anyone any license to our or any third party's intellectual property rights. Any use of this website or its contents, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on or from this website for any purpose.

9. Ordering Products

9.1. Before placing an order for a product through the website, you must check the product description carefully. By placing an order for a product, you agree to be bound by any conditions of sale included in the item's description.

9.2. The product details, information, ingredients, nutritional guides and dietary/allergy advice may change from time to time. Therefore, you should read the label on the products you purchase before use, rather than relying on any information provided on the website.

10. Product Pricing and Payment

10.1. Errors may occur in the process of providing product and pricing information on the website. We cannot confirm the price of a product until after ordering. If a product is listed at an incorrect price or with incorrect information, we have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation.

10.2. If the Website accepts your order, the amount of the order will be debited to your credit/debit card account and notified to you by email. The payment may be processed prior to our dispatch of the order. If we have to cancel the order after we have processed the payment, the  amount of the payment will be reversed back to your credit/debit card account.

10.3. For various reasons, online prices will not always be the same as in-store prices.

10.4. The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.

10.5. There may be charges for minimum order and an extra amount will be charged for cash-on-delivery.

11. Availability of Products

11.1. All products advertised are subject to availability or while stocks last (as may be applicable).

11.2. In the interests of all our customers, we may place restrictions on bulk buying of some products. These restrictions may apply to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/or shipping address. We also reserve the right to prohibit sales to dealers and resellers.

12. Order Acceptance

12.1. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever (including, for example, quantity limitations, errors in product descriptions or pricing information, or problems identified by our credit and fraud team). Additional verifications or information may be requested before accepting any order.

12.2. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

13. Delivery

13.1. Delivery will be made to the address specified in your order. At the point of delivery, you will need to verify your identity by producing an original labour card, passport, driving license, emirates ID or Free Zone ID.

13.2. We do not ship products outside of the United Arab Emirates.

13.3. While we make considerable effort to deliver all products within 2 to 5 days of the date of the order, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

13.4 Once the order leaves our logistics center, you will be notified and it is your responsibility to ensure that you are present at the delivery address at the time of delivery. If the address you provided is incorrect, or if delivery cannot be completed, you will be charged an additional surcharge.

14. Cancellation by customer

14.1. If you cancel your order, you will not be refunded the online transaction charges. You cannot cancel an order that has already been dispatched.

14.2. For details of how to cancel your order please visit our returns and refunds page or contact customer support.

15. Exchange or Refund

Please refer to our Refund & Exchange Policy

16. No Representations or Warranties

16.1 We make no representations and provide no warranties about the accuracy, reliability or completeness of any content, information, software, text, graphics, links or communications provided on or through the use of the website or that the operation of the website will be error free and/or uninterrupted. Consequently, we assume no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the website; and/or any interruption or errors in the operation of the website.

16.2 We make no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties and the views expressed by individuals do not represent our views.

17. Limitation of Liability

Alokozay General Trading LLC & Al Wali trading Co. LLC and its associates, employees, directors, agents or suppliers shall not be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the website or any of its services or products. To the extent permitted by law, our total liability to you for all liabilities arising out of these Terms and Conditions, your use of the website or the services or the products provided through the website, either in tort or contract or otherwise is limited to AED 20.

18. Indemnity

You agree to indemnify and hold harmless us, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors and partners from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this website, your violation of these Terms and Conditions or any other violation of the rights of another person or party.

19. Entire Agreement

19.1 Unless otherwise specified herein, these Terms and Conditions constitute the entire agreement between you and us with respect to the website and the services provided on the website and it supersedes all prior or contemporaneous communications, whether electronic, oral or written, between you and us with respect to the website and the services provided on the website. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.

19.2  The finding of any provision of this agreement to be invalid or unenforceable, will not affect the validity or enforceability of all other provisions of the agreement.

20. Miscellaneous

20.1  Headings do not affect the interpretation of this agreement.

20.2 Electronic communications (including, without limitation, of all agreements, notices and disclosures) satisfy any legal requirement that such communications be in writing.

20.3. You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

21. Applicable Law and Jurisdiction

21.1. These Terms and Conditions and any dispute arising out of your use of the website or the services provided or products ordered through the website, will be governed by and construed in accordance with the laws of the Emirate of Dubai and Federal laws of the United Arab Emirates.

21.2. The Dubai Courts will have exclusive jurisdiction to resolve any dispute relating to the website or the services provided or products ordered through the website. 

21.3. Tobacco products cannot be sold or delivered to those under 18 years as required by the law.